Shipping & Delivery Policy

Effective Date: August 3, 2026 · Last Updated: August 3, 2026

Thank you for shopping with Dr. Emma J. Cooke. We appreciate your support and want your order to arrive safely and as expected.

This Shipping & Delivery Policy applies to eligible physical products purchased directly through dremmacooke.com.

1. Order Processing

Orders are generally processed within 3–5 business days after payment has been successfully received. Business days are Monday through Friday, excluding federal holidays and other announced business closures. Orders placed on weekends or holidays will generally begin processing on the next business day. Processing times are separate from shipping and transit times.

2. Signed and Personalized Books

Signed, personalized, special-edition, or made-to-order products may require additional processing time. Please allow approximately 5–10 business days for personalized or signed orders to be prepared before shipment unless otherwise stated on the product page. Customers are responsible for reviewing names, messages, spellings, and other personalization details before submitting an order.

3. Shipping Rates

Shipping charges are calculated and displayed during checkout unless otherwise stated. Shipping costs may vary based on:

Package weight and dimensions
Number of products ordered
Shipping destination
Selected shipping method
Carrier rates

Any available free-shipping promotions will be subject to the terms of the specific promotion.

4. Estimated Delivery Times

Once an order has been processed and shipped, estimated delivery times will depend on the shipping carrier and selected shipping method. Typical domestic delivery may take approximately 3–7 business days after shipment. Delivery estimates are not guarantees. Weather, holidays, carrier delays, service disruptions, and other circumstances outside our reasonable control may affect delivery.

5. Order Tracking

When tracking is available, customers will receive tracking information at the email address provided during checkout after the order has shipped. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Before submitting an order, please carefully review:

Recipient's name
Street address
Apartment, suite, or unit number
City
State
ZIP or postal code

If you discover an address error before your order has shipped, contact us immediately at [email protected]. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

7. Incorrect or Undeliverable Addresses

Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges before the order can be resent. Original shipping charges may not be refundable when a delivery failure results from incorrect information supplied by the customer, except where otherwise required by law.

8. Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control. If your tracking information indicates an unusual delay, please contact [email protected]. We may assist with determining the appropriate next steps with the carrier.

If tracking shows that an order was delivered but you cannot locate it, please:

Verify the shipping address on your order.
Check around the delivery location.
Check with other members of your household or building.
Contact the shipping carrier.
Contact us if additional assistance is needed.

9. Damaged Orders

We want your books and products to arrive in good condition. If an item arrives damaged, please contact [email protected] within 7 days of delivery. Please include:

Your name
Order number
Description of the damage
Clear photographs of the damaged item
Photographs of the shipping packaging, when applicable

We will review the request and determine whether a replacement, refund, or other resolution is appropriate.

10. Incorrect Items

If you receive an item different from what you ordered, contact us within 7 days of delivery at [email protected]. Please provide your order number and a photograph of the item received. If the error was ours, we will provide instructions for resolving the issue.

11. International Shipping

International shipping is available to select countries. For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. International shipping times may vary significantly due to customs processing and local delivery services.

12. Digital Products

Digital products, including ebooks, downloadable journals, worksheets, and other electronic materials, are delivered electronically and are not shipped. Instructions for accessing digital purchases will generally be provided after successful payment or by email.

13. Contact Us

Questions regarding shipping or delivery may be directed to:

Dr. Emma J. Cooke
Website: www.dremmacooke.com
Email: [email protected]